A few weeks ago our home insurer sent out an adjuster to look at our buckled tile floor; he poked around and said "I don't know what caused it; we'll have to get a structural engineer to look at it."
Let me translate that for you; what he meant was "I'm going to deny your claim, but I'll send a guy to make the determination I want who is an expert, just in case you try to sue us."
I know, I'm cynical; we went through the same thing after a hail storm damaged our roof. We're prepared to have our claim denied, and intend to fix the tile ourselves so we can just live with it. It's a matter of spacing out renovations so we don't have to take too much money out of our retirement accounts at once; this for tax reasons. This year we need to replace our very old and still damaged roof; next year we'll replace the floor.
Anyway, the structural engineer the insurance company hired to deny our claim hasn't shown up yet. We can't fix the floor until he does.
Comments
I still think it's something they should pay for. It's not like you did something to cause it.
Keep us updated.